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Shipping Information Shipping costs will be determined at checkout based upon your location. We sometimes offer free shipping on some products and some areas. Please call our sales office at 866-918-9941 or our shipping office at 312-698-0234 ext 101. Soon after you order, you will get an e-mail with an estimated shipping date. Then, when the product ships, we will send you another e-mail with the tracking number. Sauna kits, modular saunas, sauna door and wood stoves will arrive by common carrier. Saunas arrive in numerous boxes so that you can move the kit easily into your home. The driver may need assistance unloading your sauna. If you are unable to assist, please let us know at the time of your order. The shipping company almost always calls first to arrange a convenient delivery time while you are home. Heaters, steam generators and accessories will arrive by UPS. UPS does not call before delivery. Instead,
they make up to three delivery attempts during business hours. If you are not home on the first attempt, you
may leave a note for the driver suggesting that s/he leave your package in a safe place in your yard or with a
neighbor.
We ship many of our products from Windsor, Ontario, near the busiest border crossing in North America, so that we can ship to you quickly anywhere in the United States and Canada. If you have questions about shipping, please call our shipping office at 312-698-0234 ext 101.
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