Shipping costs will be determined at checkout based upon your location. We sometimes offer free shipping on some products and some areas. Please call our sales office at 866-918-9941 or our shipping office at 312-698-0234 ext 101.

Soon after you order, you will get an e-mail with an estimated shipping date. Then, when the product ships, we will send you another e-mail with the tracking number.

Sauna kits, modular saunas, sauna door and wood stoves will arrive by common carrier. Saunas arrive in numerous boxes so that you can move the kit easily into your home. The driver may need assistance unloading your sauna. If you are unable to assist, please let us know at the time of your order.

The shipping company almost always calls first to arrange a convenient delivery time while you are home.

Heaters, steam generators and accessories will arrive by UPS. UPS does not call before delivery. Instead, they make up to three delivery attempts during business hours. If you are not home on the first attempt, you may leave a note for the driver suggesting that s/he leave your package in a safe place in your yard or with a neighbor.

We ship many of our products from Windsor, Ontario, near the busiest border crossing in North America, so that we can ship to you quickly anywhere in the United States and Canada.

If you have questions about shipping, please call our shipping office at 312-698-0234 ext 101.

Return Policy
At 123saunas.com, you will find only excellent quality saunas, heaters and accessories. Everything we offer is chosen to live up to this standard. All products are fully guaranteed against defect, faulty workmanship and loss through shipping.

If you are not completely satisfied with your purchase, most products can be returned within the first ten days for a refund or immediate replacement.

Naturally, products must be returned in the state you received them. A small 10% restocking fee will be applied when returning the goods to us. Shipping fees are not refundable.

If you need further assistance, you can contact us by phone at 866 918 9941.

© American Health Inc. 312-698-0234 or toll free 866-918-9941. Call 24 hours.
American Health Inc. is a fully owned subsidiary of Ducharme Investments