Michael,

We enjoyed meeting you in Volcan. We appreciate your time and energy that you took in coming over here to help install the sauna. Keep in touch.

We purchased a sauna from 123saunas.com while we were still living in Fort Lauderdale, Florida. When we moved to Panama, we brought our sauna with us in the shipping container along with the rest of our furniture.

It works great. We really enjoy using it, especially when the nights are cold. We can feel the healthful benefits already.

We found 123saunas.com to be a great company, reliable, and true to their word.

Michael, the CEO, traveled seven hours to our home in Volcan to make sure the sauna worked perfectly.

Sincerely,

Hi Michael, Nice to hear from you. It was a pleasure doing business with you - great customer service and communication. Sure, I will let know my friend about your offer and have a good word about your business. All the best,

Dear Michael and Stephen,

These days, there are very few times that you get what you paid for. But we really enjoy that sauna. It really was worth every penny! It was easy to put up and it's just absolutely beautiful.

On another note, my wife would like to try that therapeutic volcanic mud that you have for her arthritis. Please send me two large containers of the dark pain-relief mud and I'll mail you a cheque for the total.

Nice talking to you again,

Saunas offer a new way for health-conscious Americans to relax, renew and retreat... proponents vouch that the body's natural painkillers, called beta-endorphins and norepinephrines, are released during the sauna, making you feel good.

Hi - just wanted to say how AWESOME my new sauna is. It is really a beautiful piece of furniture, made well, and high quality. Thanks to everyone involved! Hope you have a nice Christmas too!

November 15, 2004

Thanks - and by the way, 123saunas.com does provide superior customer service based on my experiences thus far! You are to be highly commended for your dedication to meeting and exceeding customers needs!

We are impressed!

Estimado Michael

Me complace mucho notificarte que ya está instalado el steam generator, lo he probado hoy y esta funcionando muy bien. Te felicito por ese producto, se que ayudará a recuperar la salud a muchas personas.

Adjunto te envio el nombre y teléfono de un paciente que necesita esta facilidad en su residencia.

Michael, por favor llámale y dile que le llamas de mi parte.

Saludos cordiales

Stephen and Michael,

I've bought a lot of new cars and a lot of stuff in my lifetime. But I've enjoyed buying the sauna from you more than any other purchase. And I'm 61 years old, so that says a lot.

You all add new meaning to the phrase "service after the sale". Even after I mailed in my check, you folks were still there 24 hours a day answering my questions, helping me with the delivery, and earning my trust.

And thank you for the excellend price. I shopped around and your competitors told me they couldn't come close to your price without sacrificing quality.

I'm going to recommend you to some people that I think will be interested. And I'll be happy to speak with any of your future customers that may worry about sending money by mail or over the internet. I'd like to tell them that they can trust you folks.

Beth:

You have a great day, too. I must say that you folks are terrific: helpful, friendly and prompt. Steven answered all of my questions in great depth, matched the right product to my needs, and this payment process has been very smooth indeed.

I'll let you know when the sauna arrives, but if you need a testimonial/reference, count on me!

Cheers,

Hi,

You sent us a sauna in December. (Canadian series kit). Its the BEST THING WE EVER DID! We love it.

However, I suggest you re-do the pictures in your brochure. The actual wood is so much more beautiful than it appears.

Thank you , so much for you service. We very much appreciate doing business with you. We will recomend your company for our customers.

I got my bathroom and sauna all together, still waiting for a mirror, but I love the sauna. I have attached some photos.

Thanks for all of your help and If you need someone for a satisfied customer clip I am very satisfied.

I love the sauna. Everybody that sees it loves it. It smells so beautiful, so I am enjoying it even when I am not using it. Feel free to use this on your web site so I can share my pleasure with anyone that wants to buy a sauna.

I have had fibromyalgia pain for about a decade. The sauna I bought from 123saunas.com has been of great benefit to me.

I had an outdoor backyard sauna installed last year and I agree it has improved my overall health.

Extremely good help, so easy to work with. We are planing to move soon, so we will be building another sauna in our new house. You can bet we will order it from you. I was looking for a place to put a testimonial but couldn't find it, Oh well looks like you have enough on your site anyway. Thanks for doing such a good job. I will be sure to buy from you again, and recommend you to others.

Thank You

Thanks for your help. Your customer service attitude is refreshing!

I ordered a sauna from you last year and have only recently got it up and running, because we did some modifications to convert it to an outdoor sauna.

I am absolutely delighted with the sauna. It turned out even better than I had imagined. It is a real pleasure to go into it and sit in the well-designed and delicious cedar atmosphere. Thanks for producing saunas of such high quality.

Sincerely,

I wanted to let you know how pleased I am with the customer service of 123saunas.com. We ordered a customized sauna for our closet. When the sauna arrived, our contractor had a few questions pertaining to the heater and installation. The women who I spoke with were more than helpful and told me that someone would get back to me ASAP. Michael, you called back very quickly and were so helpful.

Whenever I have called, I have been treated with such extraordinary customer service. This is the way all companies should be.

I appreciate as a customer being treated so well and I will recommend your company to anyone who wants to install a sauna!

Thank-you.

Very truly yours,

The sauna is working perfectly! I've had it up to 110° C a couple of times... that's the temperature Finns like to have in their saunas. ;-)

Regards,

Ulf Andersson
Plano, TX

Bob and I really appreciate all of your time and help. I think we have everything under control now. Once our electrician came in he knew exactly what to do. It really came out very nice. All we have left, is to tile the floor, which I think will be done tomorrow. I am so excited. Bob told me to let you know that we will be sending you some photos so you can see our design. I will let you know when those are coming.

Thanks again, tell Tony hello and thanks to him also for his time and help. I know we will be doing more business with you in the future.

Sincerely,

Connie Patrick
Patrick and Sons Construction
Phoenix, Arizona

The construction is going great! I work about 80 hours a week on my regular job and am working a little every night on the sauna. I am very pleased with the kit. Now that it is almost complete, as any project would have it I see a few things that I would have done differently but that is part of the joy in building a kit yourself.

As I am often asked to move by my company, I am sure that one day I will be building another one and I can assure you the next one will be a bit bigger. Thanks for all your help! As a businessman myself, I know the value of a satisfied customer. Feel free to give my e-mail address to anyone who may be in some need of reassurance that you do handle a quality product. Again many thanks for the continued help that you have provided.

Sincerely,

This is Tim Pifer from Florida... Just wanted to drop you a note to let you know I am still enjoying my sauna. It is one of the best investments I have ever made. Tell anyone who is undecided to e-mail me, I love it and the kit was quite simple to build.

Thanks again...

I just got off the phone with you and thought I would send you an e-mail. Thank you for taking me through the steps of building a Sauna. It is nice to find people that will help you out even if you have not spent money in their store yet. I will use your company when I start to build my Sauna. Once again thank you.